Shipping policy

Last updated: July 11, 2026

We are committed to getting your gear to you quickly, safely, and with full transparency.

Order processing

Orders are processed within 1–2 business days (Sunday through Thursday, excluding Saudi public holidays). Orders placed on Friday, Saturday, or holidays will be processed on the next business day.

Domestic shipping — Saudi Arabia

  • Major cities (Riyadh, Jeddah, Dammam, Makkah, Madinah): 1–3 business days
  • Other regions: 3–5 business days
  • Free shipping on all Saudi orders over SAR 350.
  • Shipping is handled by licensed Saudi carriers, including SMSA, Aramex, and SPL.
  • For orders below SAR 350, shipping fees are calculated at checkout based on weight and destination.

GCC shipping

  • Estimated delivery: 4–7 business days
  • Available to the UAE, Kuwait, Bahrain, Oman, and Qatar through regional logistics partners.

International shipping

  • Estimated delivery: 7–15 business days depending on destination.
  • All international shipments are subject to customs clearance, which may extend delivery times beyond our control.
  • The customer is responsible for all customs duties, import taxes, and related charges levied by the destination country.

Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your shipment through the carrier's portal.

Lost or missing shipments

If your tracking shows no movement for 7 consecutive business days, or your shipment is marked as delivered but you have not received it, please contact us within 14 days of the last tracking update. We will open an investigation with the carrier on your behalf. If the shipment is confirmed lost, we will arrange a replacement or a full refund at no cost to you.

Important notes

  • All delivery times are estimates and may vary due to weather, customs, peak seasons, public holidays, or other factors beyond Aqua Style's control.
  • Please ensure your shipping address is complete and accurate. We cannot be held responsible for delays or losses caused by incorrect address information.
  • If a shipment is returned to us due to failed delivery, refusal, or unclaimed customs, the customer is responsible for re-shipping costs.

Contact

For shipping inquiries, contact us: